Terms and Conditions: Returns Policy
At Holofex, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. In such cases, we offer a return policy under the following terms and conditions.
- Time Frame: Products must be returned within 7 days of the delivery date.
- Condition of the Product: The item must be returned in its original condition, with all packaging, accessories, and instructions intact. Products that are damaged, altered, or not in their original packaging will not be eligible for a return.
- Return Shipping Fee: A fixed return shipping fee of $25 USD will be applied. This fee covers the costs associated with the return process and will be deducted from your refund.
- Return Form: A completed return form must accompany the product. This form helps us process your return efficiently and ensures proper tracking of the returned item.
Process for Returns
- Initiating a Return: To initiate a return, please fill out the return form available on our website. Ensure all required information is accurately provided.
- Shipping the Product Back: Once the return form is completed and submitted, you will receive instructions on how to ship the product back to us. Please ensure the product is securely packaged to prevent any damage during transit.
- Return Confirmation: After we receive the returned item and confirm that it meets our return conditions, we will process your refund.
- Refund Amount: The refund will be processed to the original method of payment. The refund amount will be the purchase price minus the $25 USD return shipping fee.
- Processing Time: Please allow up to 14 days from the receipt of your returned item for us to process the refund.
Please note that certain items may be excluded from our return policy. These will be clearly marked as non-returnable on the product page.
If you have any questions or need assistance with your return, please contact our customer service team. We are here to help!